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Hybrid Security Staff

Among the many challenges faced by security and facilities managers is this; how to get the security staff, one of the businesses largest so-called sunk costs, to create value, add value, or save money.

Mobius has had particular success in this area. By thinking creatively and then managing flexibly, we know that most commercial environments are able to borrow resource from slacker periods in their security operation and apply it elsewhere. This results in greater efficiency, often greater effectiveness, always greater engagement from the security team, and consistently, measurable savings.

What it actually looks like is harder to define as no one operation is an exact clone of another. But consider this; if you are paying someone else to provide a service that the security team could be trained to perform, and if that service can be stitched into the security team’s operational programme without compromising it, then a potential saving exists. We usually find these economies in the maintenance and janitorial spheres and the savings can be significant.

We know FM and we know security – it’s that perspective which allows us to see where the gains can be made.

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Staff Engagement

In many cases security staff are both undervalued and under-utilised. There are many benefits to engaging with frontline staff, involving them at a far deeper level in the customer’s organisation – all of which result in more motivated, dedicated colleagues.

We’ve worked both as security staff and with security staff. We know better than anyone that the biggest threat to a security programme is boredom and the complacency it causes.

Engagement is the key. Allow security staff to contribute in a wider context, across disciplines, adding variety to their work, is a win : win : win. Everyone gains. And far from compromising the security operation, more engaged security staff equals better security staff, to the benefit of the core security operation.

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Value for Money

Let’s do some maths.

Assume for the moment that certain routine (but important) compliance tests can be performed during the security staff’s regular patrols. Safety inspections, water temperature tests, flushing, fire door inspections, and the like. Assume further that your organisation is paying an outside contractor to do this work. Let’s call it 10 hours per week at £35 per hour.

Or £18,200 per annum.

What if the facilities manager could delegate some of the mundane tasks that could make them more effective themselves? What’s that worth?

And if the security staff can be first call responders to maintenance alarms out of hours and reset that glitchy gizmo that costs you £250-plus per call-out several times each month? None of this is rocket-science, it’s just good old-fashioned common sense. And we’ve proved its value many times.

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Service Enhancement

The Hybrid Security Officer comes to know and appreciate the importance of every aspect of the operation and its management. They become familiar with and form close relationships with end-users or tenants, subcontractors and their senior FM team. They develop a more rounded understanding of how they fit in the pattern of the operation; they deliver better service.

Suppliers and subcontractors are properly supervised in their activities – their performance may improve as a result.

Simple fixes are learned and can be added to the Mobius responsibilities. A practical (and real) example; a building has a complex air conditioning system which is prone to regular service interruptions due to a minor electrical fault which cannot be traced. The fix is to reboot the system by following a particular sequence that requires no engineering expertise and which poses no risk to the individual performing the task. Mobius learns the fix and applies it on an as-needed basis – at no additional cost.

Engaging with Mobius on a hybrid security/FM role is easy, it just requires a small investment of time in designing the role. The rewards can be significant, and they evolve as your organisation does.


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Reputational Improvement for Security

We have learned never to underestimate the importance of value-perception in security services.

Does the senior management know what the security team are doing? They generally don’t see the effort, industry and dedication. Is the function protected by being held in high regard? Or is it threatened by being generally ignored.

Sometimes it’s not the reality that counts but the perception. A busy security team that demonstrates its value regularly will, logically, be held in higher regard and, as a result, be more investable. Out of sight out of mind is a dangerous place to be. We know the common reputational value of security and we’ve seen the massive additional reputational value uplift of the hybrid security concept. It can be a powerful (and often very simple) change to bring about.

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Start a Conversation.

We’re always keen to discuss new opportunities. Security, cleaning, maintenance and janitorial services – these are our specialisms. And what we like to call Hybrid Security Staff is particularly unique to us. Whether you prefer bundled or separate service provision, or need single or several services, we would be thrilled to hear from you. And if you’re not seeing an exact match to your needs here, contact us anyway, most of the services we now call ‘specialisms’ started because a customer needed something else from us.